Reach out to our friendly team.
Customers Bank provides multiple contact options for customer support, including direct phone numbers, email addresses, and an online branch locator. We offer assistance for all banking inquiries and account management, with clear operating hours for your convenience.
Connecting with Customers Bank is straightforward, offering you multiple convenient ways to get the support you need. Whether you have questions about your accounts, require assistance with online banking, or need to discuss financial services, our team is ready to help. We understand that your time is valuable, which is why we provide various channels to ensure you can reach us in the manner that best suits you.
Our commitment is to provide accessible and responsive customer service. You can choose to speak with a representative directly by phone, send a detailed inquiry via email, or visit one of our physical branch locations for in-person assistance. Each method is designed to offer efficient resolution to your banking concerns.
For immediate assistance, Customers Bank offers dedicated phone lines for various services. Our primary customer service line is available for general inquiries, account support, and technical assistance with digital banking. You can find specific department numbers, such as those for loan services or wealth management, directly on our main contact page to ensure you connect with the right expert.
If you prefer face-to-face service, our online branch locator allows you to easily find the nearest Customers Bank branch. Simply enter your zip code or address to view branch hours, services offered, and directions. This tool helps you plan your visit effectively.
Understanding our operating hours helps you plan your interactions with Customers Bank. Our customer service representatives are available during specific times to provide live support over the phone. These hours are designed to cover peak banking needs, ensuring assistance is available when most convenient for our clients.
Our dedicated team at Customers Bank is committed to providing timely and accurate support for all your banking inquiries.
While our phone lines have set hours, our online resources, such as FAQs and digital banking platforms, are available 24/7 for self-service options. For specific branch hours, please use our branch locator, as hours may vary by location. We encourage you to check these details before visiting to ensure a smooth experience with Customers Bank.
| Contact Method | Availability | Purpose | Response Time |
|---|---|---|---|
| Phone Support (General) | Mon-Fri: 8 AM - 7 PM EST, Sat: 9 AM - 2 PM EST | Account inquiries, technical support | Immediate |
| Email Support | 24/7 for submission | Detailed questions, non-urgent issues | Within 1 business day |
| Branch Visit | Varies by location (check locator) | In-person transactions, account opening, consultations | Immediate (during open hours) |
| Online Banking Message | 24/7 for submission | Secure account-specific inquiries | Within 1 business day |
You can reach Customers Bank customer service by calling our main line at 1-866-874-3400. Our phone support is available Monday through Friday from 8 AM to 7 PM EST, and on Saturdays from 9 AM to 2 PM EST, for all your banking inquiries and support needs.
For non-urgent questions or detailed requests, you can email Customers Bank support at [email protected]. We strive to provide a response to all email inquiries within one business day, ensuring your questions are addressed promptly.
To locate a Customers Bank branch, please use the branch locator tool available on our website. Simply enter your zip code or address, and the tool will display nearby branches, along with their operating hours and services.
While our online banking platform is accessible 24/7, direct support for online banking issues via phone follows our general customer service hours: Monday-Friday, 8 AM - 7 PM EST, and Saturday, 9 AM - 2 PM EST. You can also send a secure message through your online banking portal anytime.
When contacting Customers Bank, having your account number, relevant transaction details, and a clear description of your inquiry will help us assist you more efficiently. For security purposes, be prepared to verify your identity.
Customers Bank